At TheZooplus, we want our customers to shop with confidence. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand your rights and responsibilities.

Return Period
You may return most items within 14 days of receiving your order. To qualify for a return, items must be unused, in their original packaging, and in the same condition as received. Items that are opened, damaged, or not in their original condition may not be eligible for a full refund.

Non-Returnable Items
For health and safety reasons, certain products such as perishable goods, personalized or customized items, and opened hygiene products cannot be returned.

How to Initiate a Return
To start the return process, please contact our customer support team with your order number, product details, and the reason for return. Once your request is approved, you will receive detailed instructions for sending your product back to us. Depending on your location, we may provide a prepaid return label, or you may need to arrange return shipping yourself.

Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Please note that shipping fees are generally non-refundable unless the return is due to a damaged or defective item.

Exchanges
If you received a defective or incorrect item, we will gladly replace it at no additional cost. Please notify us within 7 days of delivery to arrange for an exchange.

Contact Us
If you have any questions about our return policy, please reach out to our support team. We are always happy to assist you and ensure a smooth shopping experience.